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TPP(Trimble Protected Plan)

 

TPP (Trimble Protected Plan ) refers to the continuous value-added services that will continue to be provided after the original free service period of Trimble system enjoyed by customers ends. It covers the following contents:

 
Making an annual after-sales guarantee budget
  • = Please contact our local office to discuss after-sales service guarantee matters.
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Product maintenance
  • Maintenance of GPS / GNSS receiver
  • Cleaning of instruments
  • Free replacement of sealing ring
  • Free replacement of lubricating oil
  • Maintenance of total station (Note: The original factory warranty does not include this item, and only extended warranty contains)
  • Total station shafting inspection
  • Telescope lens wiping
  • 2C and index difference calibration of total station
  • Software inspection of total station controller
  • Total station battery inspection and recovery
  • Free replacement of lubricating oil
  • Maintenance of record book and controller
Product maintenance
  • Gps/GNSS system maintenance
  • Maintenance of optical instruments
  • Maintenance of record book and controller
  • Maintenance of laser transmitter and receiver
  • Maintenance of radio stations
Maintenance service
  • = Identifying the problem of the product and the cause of the problem, and putting forward the rectification plan
Instrument management
  • Inquiry of warranty status
  • Inquiry of maintenance process
Training services
  • Common use knowledge training
  • Maintenance knowledge training
  • Simple maintenance training
Technical support
  • Product demonstration of field and interior operation
  • Training in instrument use
  • Installation and training of software (including training of new functions after software upgrade )
  • Developing special training plans and programs according to the needs of users
Warranty extension service
  • Warranty extension for hardware
  • Warranty extension for Firmware
  • Software maintenance and upgrade